• MSN
  • Hotmail
  • More
    • Autos
    • My MSN
    • Video
    • Careers & Jobs
    • Personals
    • Weather
    • Delish
    • Quotes
    • White Pages
    • Games
    • Real Estate
    • Wonderwall
    • Horoscopes
    • Shopping
    • Yellow Pages
    • Local Edition
    • Traffic
    • Feedback
    • Maps & Directions
    • Travel
    • Full MSN Index
  • Bing
  • NBCNews.com
  • TODAY
  • Nightly News
  • Rock Center
  • Meet the Press
  • Dateline
  • msnbc
  • Breaking News
  • Newsvine
  • Home
  • US
  • World
  • Politics
  • Business
  • Sports
  • Entertainment
  • Health
  • Tech
  • Science
  • Travel
  • Local
  • Weather
Advertise | AdChoices
  • Recommended: Students can't resist distraction for two minutes ... and neither can you
  • Recommended: Surprise! Prepaid debit cards actually a good deal for consumers
  • Recommended: 'Ransomware' tricks victims into paying hefty fines
  • Recommended: Fake tweet shows country 'sensitive to any news that sounds like terrorism'

Corporate sneakiness. Government waste. Technology run amok. Outright scams. Our effort to unmask these 21st Century headaches and offer solutions that save you time and money.

  • ↓ About this blog
  • ↓ Archives
    • Icons Email E-mail updates
    • Icons Twitter Follow on Twitter
    • Icons Feed Subscribe to RSS
  • 17
    May
    2010
    8:00am, EDT

    Road trip: A nationwide hunt for 'bill shock'

    By Bob Sullivan, Columnist, NBC News

    Here's a new Beltway term you should get used to hearing -- "bill shock."  You've heard about cell phone users who suddenly find themselves burdened by a $5,000 or $10,000 bill for a single month, rung up by a hyper-texting child or excessive Internet downloads.  This week, the Federal Communications Commission very sensibly recommended that wireless carriers be forced to send a mid-month text message warning to any customer who suddenly rings up enormous charges.

    That's one small victory for consumers, but the giant leap is still to come.

    Red Tape Chronicles readers know a thing or two about "bill shock." Crazy cable bills, outrageous hotel fees, unfair overdraft charges -- American consumers are under siege at historic levels. A nagging recession and high unemployment levels make examination of scams and unfair fees even more critical.


    So after four years, 400 blog posts, 2 books, and 120,000 comments, Red Tape is taking to the road.  Starting today, I'll be visiting a dozen cities on a 15-day fee-fighting journey. My dog Lucky will be with me, helping me sniff out scams from Washington D.C. to Seattle. He's already helped -- you should see the fees some hotels charge when you are traveling with a dog! (In Pittsburgh, $25 a night extra was standard, but the Shadyside Inn wanted to charge me $90! The Red Roof Inn I'm staying at is charging less than that for both of us).

    Sniffing out scams

     So ride along on this trip. Along the way, we'll meet a widow who paid $1,500 for the extra security of an extended warranty, only to lose everything when the firm went out of business.  We'll talk with folks who fell for credit card settlement scams and the attorney general who just pushed through the boldest new law in the land to prevent such scams.  We'll meet kids trying to pay for college, adults struggling to pay off oppressive loans, consumers who have fired their banks in favor of credit unions, and plenty of Americans who are just plain fed up with unfair treatment.  We'll talk over coffee, tea, beer and dog walks. We'll visit local NBC stations, book stores, and neighborhoods. Many of the stops have been planned with the help of readers who have generously volunteered their time to help organize town hall-style meetings.

    You can follow the day-to-day travels by signing up as a Facebook fan (click here)

    This week, I'll be in Pittsburgh; Wheeling, W.Va.; Columbus, Ohio; Chicago, and Madison, Wis.  If you are along the path, check the Facebook page for updates on where I'll be on any given day.  And of course, we'll be bringing you several stories on msnbc.com through the Red Tape Chronicles. 

    Welcome to the Red Tape on the Road Hidden Fee Tour of America. Now, on to Pittsburgh!

    Become a Red Tape Chronicles Facebook fan and follow RedTapeChron on Twitter.

    Show more
    Explore related topics: lucky, hidden-fee-tour, bill-shock, redtaperoadtrip2010

Browse

  • featured,
  • credit,
  • privacy,
  • bob-sullivan,
  • red-tape,
  • consumer,
  • security,
  • fees,
  • lending,
  • computer,
  • facebook,
  • rights,
  • cards,
  • and,
  • hackers,
  • redtaperoadtrip2011,
  • sneaky,
  • internet,
  • identity-theft,
  • how,
  • to,
  • online,
  • save,
  • on,
  • money,
  • twitter,
  • ftc,
  • banks,
  • identity,
  • ads,
  • redtaperoadtrip2010,
  • technology,
  • social-media,
  • google,
  • cell-phones,
  • theft,
  • in,
  • truth,
  • consumers,
  • virus,
  • hack,
  • cramming,
  • government,
  • airlines,
  • web,
  • police,
  • id-theft,
  • bank,
  • scams
Also
Advertise | AdChoices

Bob Sullivan, Columnist, NBC News

I'm a reporter for msnbc.com and I try to write stories that make the world a little bit more fair. My blog, The Red Tape Chronicles, is among the most popular consumer affairs columns on the Web. My recent book, Gotcha Capitalism, was a New York Times best seller. Since 1995, I've written about the troubles created for consumers by both technology, covering topics like privacy, identity theft, computer viruses and hackers.

Bob Sullivan, Columnist, NBC News Blogroll

  • Consumerist
  • Life Inc - The economy and you

Archives

  • 2013
    • May (2)
    • April (7)
    • March (9)
    • February (8)
    • January (11)
  • 2012
    • December (7)
    • November (6)
    • October (7)
    • September (7)
    • August (8)
    • July (6)
    • June (12)
    • May (10)
    • April (7)
    • March (10)
    • February (13)
    • January (14)
  • 2011
    • December (4)
    • November (12)
    • October (12)
    • September (9)
    • August (8)
    • July (6)
    • June (18)
    • May (10)
    • April (20)
    • March (14)
    • February (7)
    • January (8)
  • 2010
    • December (6)
    • November (9)
    • October (4)
    • September (7)
    • August (7)
    • July (6)
    • June (9)
    • May (8)
    • April (9)
    • March (8)
    • February (9)
    • January (9)
  • 2009
    • December (10)
    • November (5)
    • October (8)
    • September (7)
    • August (5)
    • July (8)
    • June (7)
    • May (8)
    • April (7)
    • March (7)
    • February (8)
    • January (6)
  • 2008
    • December (4)
    • November (3)
    • October (8)
    • September (5)
    • August (8)
    • July (9)
    • June (3)
    • May (6)
    • April (9)
    • March (8)
    • February (7)
    • January (8)
  • 2007
    • December (7)
    • November (10)
    • October (8)
    • September (7)
    • August (6)
    • July (8)
    • June (12)
    • May (7)
    • April (2)
    • March (8)
    • February (6)
    • January (7)
  • 2006
    • December (6)
    • November (9)
    • October (2)
    • September (5)
    • August (11)
    • July (7)
    • June (10)
    • May (5)
    • April (7)
    • March (8)
    • February (8)
    • January (8)
  • 2005
    • December (10)
    • November (8)
    • October (6)

Recent Posts

  • Students can't resist distraction for two minutes ... and neither can you
  • Surprise! Prepaid debit cards actually a good deal for consumers
  • LivingSocial database hacked; 50 million customers impacted
  • 'Ransomware' tricks victims into paying hefty fines
  • Fake tweet shows country 'sensitive to any news that sounds like terrorism'
  • Use your personal smartphone for work email? Your company might take it
  • FTC files first-ever cast against mobile phone 'crammers'
  • Cyberattackers more powerful, getting upper hand, experts warn

Other blogs

  • The Body Odd
  • Cosmic Log
  • PhotoBlog
  • US News
  • Open Channel

NBCNews.com top stories

3147,10
© 2013 NBCNews.com
  • Security on NBCNews.com
  • About us
  • Contact
  • Help
  • Site map
  • Careers
  • Closed captioning
  • Terms & Conditions
  • Privacy policy
  • Advertise